Terms & Conditions

Last updated: June 2026

Welcome to Cocla Tours. By booking a tour or experience with us, you agree to the following terms and conditions. Please read them carefully before confirming your reservation.

1. Booking & Reservations

Reservations can be made through our website, email, or WhatsApp. A booking is only confirmed once you receive written confirmation from Cocla Tours and, where required, a deposit has been received.

2. Payment Terms

A deposit may be required to secure your reservation, with the remaining balance due before or on the day of the tour, unless otherwise agreed in writing. Accepted payment methods will be confirmed at the time of booking.

3. Cancellation & Refund Policy

• Cancellations made 7 days or more before the tour date: full refund minus any transaction fees.
• Cancellations made between 3 and 6 days before the tour date: 50% refund.
• Cancellations made less than 72 hours before the tour date, or no-shows: non-refundable.
• Cocla Tours reserves the right to cancel or reschedule a tour due to insufficient participants, weather conditions, or safety concerns, in which case a full refund or alternative date will be offered.

4. Cancellation & Refund Policy

• Cancellations made 7 days or more before the tour date: full refund minus any transaction fees.
• Cancellations made between 3 and 6 days before the tour date: 50% refund.
• Cancellations made less than 72 hours before the tour date, or no-shows: non-refundable, except as noted below.
• In cases of force majeure, serious medical emergency, or death of a close family member, a full or partial refund will be evaluated upon presentation of supporting documentation.
• Cocla Tours reserves the right to cancel or reschedule a tour due to insufficient participants, weather conditions, or safety concerns, in which case a full refund or alternative date will be offered.

Certain services included in our tours are operated by third parties — including, but not limited to, train tickets (PeruRail, IncaRail), Machu Picchu entrance tickets, and flights — and are subject to each provider’s own cancellation and refund policies, independent of Cocla Tours’ general policy described above. In particular:

• Train tickets are typically subject to an administrative fee of approximately 10% of the ticket value in case of cancellation, depending on the railway company.
• Machu Picchu entrance tickets (Llaqta, Mountain, or Huayna Picchu) are generally non-refundable once issued, in accordance with regulations from Peru’s Ministry of Culture.

Cocla Tours will inform the client of these conditions prior to confirming the reservation, and is not responsible for the policies established by these external providers.

5. Health, Fitness & Travel Insurance

Some of our experiences involve physical activity at high altitude. Travelers are responsible for ensuring they are medically fit to participate and are strongly encouraged to obtain comprehensive travel insurance covering medical emergencies, evacuation, and trip cancellation before traveling.

6. Liability & Assumption of Risk

Participation in any Cocla Tours activity is at the traveler’s own risk. While we take all reasonable precautions to ensure safety, Cocla Tours is not liable for injury, loss, illness, or damage arising from circumstances beyond our reasonable control, including but not limited to accidents, natural events, or third-party actions.

7. Photography & Media Usage

Cocla Tours may take photographs or videos during tours for promotional purposes, including social media and marketing materials. If you prefer not to be included, please inform your guide at the start of the experience.

8. Force Majeure

Cocla Tours is not responsible for failure to perform any obligation due to events beyond its reasonable control, including natural disasters, strikes, civil unrest, government restrictions, or pandemics.

9. Privacy

Personal information collected during the booking process is used solely for managing your reservation and improving our services, and will not be shared with third parties except as necessary to deliver the tour (e.g., transport or accommodation partners).

10. Governing Law

These terms are governed by the laws of Peru. Any disputes will be resolved under the jurisdiction of the courts of Cusco, Peru.

11. Contact

Cocla Tours
Cusco, Peru
Email: info@coclatours.com
Phone / WhatsApp: +51 984 394 583
Website: coclatours.com